Frequently Asked Questions

THIS IS MY FIRST TIME SHOPPING AT BUMP BIDDY AND I'M WORRIED ABOUT THE FIT?

Your first order is your own personal fitting room. If your clothing doesn't fit or you don't like it for any reason, you can return your item(s) back to us within 14 days of the delivery date. *We will pay for your return shipping (Maximum of US$5.95) on your first order only. Please follow the "RETURNS BY MAIL" instructions. Once we receive your return, we will issue you a full store credit for your item(s) and an additional $5.95 shipping credit.

WHERE IS BUMP BIDDY LOCATED?

We are based in sunny Southern California in the city of Commerce, 5 miles from Los Angeles, the fashion mecca of fast trendy fashion. So rest assure your order will come to you on time!

IS THE BUMP BIDDY SITE SECURE?

Yes, you can shop at ease. All data is encrypted and secure, and all security measures are in place by Shopify.

WHEN WILL I RECEIVE MY ORDER?

Most shipping within the USA takes about 2 - 7 business days. International shipping varies, we estimate 15 - 25 business days. Curvy Sense does not ship on weekends and holidays.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order has been submitted we are not able to change or cancel the order. However, if you call us within one (1) hour of your purchase, we may be able to cancel the entire order so you can start over. Please note, we can only do this if the order is not already being processed by the warehouse. Our representatives can be reached Monday through Friday 9 AM – 5 PM PST at 877-207-0034.

why didn't i receive my confirmation email?

If you do not receive a confirmation email(s) within hours of placing your order and it’s not in your junk or spam folder, the email address you registered might be incorrect. Please contact our customer service via email or telephone.

WHAT HAPPENS IF AN ITEM IN MY ORDER IS OUT OF STOCK?

If an item in your order is out of stock, we will still process and ship your order and notify you via your order that an item is out of stock. This process is in place to make sure your order is not delayed. We will automatically issue you a gift card (store credit) in the amount of the item minus the discount code used. If you choose not to use your gift card, we will process a refund at your request.

DO STORE CREDIT OR GIFT CARDS EXPIRE?

Curvy Sense store credit and gift cards never expire, so you can shop anytime you want.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Discover, American Express, Paypal, Google Pay, Apple Pay and Amazon Pay.